Last Updated: June 1, 2026
Chalet Express ("we," "our," or "us") operates the website [chaletexpress.ca] (the "Site"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
We may collect information about you in a variety of ways depending on how you interact with our Site:
You are under no obligation to provide us with personal information. However, you may voluntarily provide us with personally identifiable details (such as your name and email address) when you:
Sign up for our newsletter.
Contact us via our contact form.
Participate in surveys, promotions, or giveaways.
Our servers automatically collect certain non-personal information when you access the Site, including:
Your IP address.
Browser type and version.
Operating system.
Referring URLs (the page you came from).
Pages viewed, time spent on pages, and dates of access.
We use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience.
Because Chalet Express is a travel resource directory supported by affiliate partnerships, we use affiliate links to partner platforms (such as VRBO and Expedia).
When you click on an affiliate link, a third-party tracking cookie is placed on your browser to trace your booking referral.
This tracking is necessary to credit us with a referral commission if you complete a transaction on the partner platform.
These cookies are subject to the privacy and cookie policies of our respective partners (such as Expedia Group's Privacy Policy).
We use analytics tools (such as Google Analytics) to monitor website traffic and usage trends. These tools use cookies to analyze how visitors interact with the Site.
Most web browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings. Please note that blocking cookies may affect the availability and functionality of some parts of our Site.
We use the information we collect to:
Operate, maintain, and improve the Site's performance and design.
Send you marketing communications, newsletters, and travel guides (only if you have opted in).
Respond to your comments, questions, and support requests.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Track affiliate clicks and conversions to sustain our business model.
We do not sell, rent, or trade your personal information to third parties. We may share information we have collected about you in certain situations:
Affiliate Partners: We share anonymous traffic and referral data with our affiliate networks to track sales and commissions.
Service Providers: We may share information with third-party service providers who perform services for us (such as email newsletter delivery services or website hosting).
By Law or to Protect Rights: We may disclose your information if we believe it is necessary to respond to legal processes, protect the rights of others, or comply with applicable laws.
Our Site contains links to third-party websites (such as VRBO and Expedia) that are not owned or controlled by Chalet Express. Once you leave our Site, any information you provide to these third parties is not covered by this Privacy Policy. We strongly advise you to review the privacy policies of any third-party websites you visit.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. No method of data transmission can be guaranteed against any interception or other type of misuse.
We do not knowingly solicit information from or market to children under the age of 13 (or under 16 in certain jurisdictions complying with GDPR). If we learn that we have collected personal information from a child under the required age without parental consent, we will delete that information as quickly as possible.
Depending on your geographic location (such as Canada under PIPEDA, California under CCPA/CPRA, or Europe under GDPR), you may have the following rights regarding your personal data:
Access/Portability: You can request a copy of the personal data we hold about you.
Correction/Erasure: You can ask us to update, correct, or delete your personal information.
Opt-Out: You can unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of our emails or contacting us directly.
If you have questions or comments about this Privacy Policy, please contact us at:
Chalet Express Support Team
Email: privacy@chaletexpress.ca
Website: chaletexpress.com